Deposit: Emotional Capital

photo by mrpattersonsir

photo by mrpattersonsir

Work is draining.  For many, rare are the days when we leave the office feeling energized.

  • It drains us to work with people who communicate differently
  • It drains us to combat the petty political games
  • It drains us to try and adopt the company’s and our manager’s values in order to ‘get ahead’
  • It drains us to figure out what is meant rather than what is said
  • It drains us to just be told what to do
  • It drains us to continually give ourselves pep talks in order to get our heads back in the game
  • It drains us to repeatedly convince ourselves that what we’re working on is really important

As a manager you have to recognize that people are going through this.  Chances are you are too.  But change has to start somewhere.

Sure, technically your job is to make sure the ball is being advanced down the field.  But if your team is too exhausted (or detached) to run the plays how far is the ball going to move?

Your real job is to make deposits into the emotional bank so that when the inevitable time comes when the team needs to hunker down and everything has gone sideways that people are present, engaged and have the persistence to get through the rough patches.

From the employees perspective, they have gone out of their way to make the relationship work.  They started in their role excited and ready to roll up their sleeves and make a real difference.  But every slight along the way has made a withdrawal on their emotional involvement with you, the team and with the company.

  • Seemingly innocuous statements may have reinforced how little you know them.
  • Decisions may have been made that seemingly flew in the face of the stated company values.  That inconsistency gets noticed.
  • Ideas may have been squashed prematurely.
  • A teammate may have been rewarded ‘unfairly’

It all adds up and you may be responsible for making many of those emotional withdrawals.  If you expect them to dig in then you need to exert the energy to refill that account.

Focus on your people.  Feed them the projects that keep them energized.  Recognize they’re all different and build those relationships accordingly.  People do want to be treated differently.  They’re not all the same and not universally motivated by the same things.

Start today.  Hold one on ones that don’t focus on tasks but rather the individual.  The work will still get done.

Related posts:

  1. Rethinking Diversity
  2. Provide Context, Not Control
  3. Re-Interviewing
  4. The Worst of Times
  5. What is RoundPegg?

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